Terms & Conditions

1 Accepting these terms

By creating an account, placing an order or using our services, you agree to these terms, our Privacy Policy and our Medical Disclaimer. If you use VitalPoint for a health facility, you confirm that you are allowed to accept these terms on its behalf.

You must be at least 18 years old to create an account or buy from our shop.

2 Our services

• Health education articles and guides.
• The VitalPoint app, which lets health facilities record patients’ vital signs and produce automated health reports.
• The Family Plan for households.
• An online shop for home health devices and supplies.

We may improve, change or stop features. If a change clearly reduces a service you have paid for, we will tell you in advance.

3 Your account

• Give accurate information and keep it up to date.
• Keep your password secret and do not share your account. Each staff member should have their own login.
• Tell us at once at privacy@vitalpoint.io if you think someone has used your account without permission.

You are responsible for what happens on your account.

4 Health facility obligations

If you use VitalPoint for a health facility, you agree to:

• inform patients and get their consent before recording their details or sending them a report on WhatsApp;
• enter measurements accurately, using working and properly maintained devices;
• have every report reviewed by a qualified health worker, who stays responsible for clinical decisions and referrals;
• use patient data only to care for the patient, and follow the Personal Data Protection Act and health-sector rules.

5 Plans, fees and payment

• Facility accounts start with a number of free reports. To continue after that, the one-time activation fee and the plan you choose apply.
• Prices are shown on our website before you pay. Yearly plans include the discount shown at the time you pay.
• A plan covers the period you paid for. To keep using it, renew before it ends; we will remind you.
• Payments are made through mobile money or the other providers shown at checkout. Their own terms also apply.
• We may change our prices. New prices apply from your next payment, and we will tell you before they do.

Fees already paid are not refunded, except where the law requires it or where we fail to provide the service you paid for.

6 Shop orders and delivery

• Prices are in United States Dollar (USD).
• Your order is confirmed when we contact you to confirm availability, the total and delivery. Delivery costs and times depend on your region and are agreed at that point.
• Please check your items when you receive them. If an item is faulty, damaged or not what you ordered, tell us within 7 days and we will replace it or refund you.
• For hygiene and safety, opened test strips, lancets and other single-use items cannot be returned unless they are faulty.
• Devices come with the manufacturer’s warranty where one is offered.
• We only sell medical devices that are registered with the Tanzania Medicines and Medical Devices Authority (TMDA).

7 Acceptable use

You must not:

• break the law or use VitalPoint to harm anyone;
• enter false patient information, or someone else’s data without the right to do so;
• try to access accounts or data that are not yours, or disrupt or overload the service;
• copy, resell or reverse-engineer the service, or collect data from it with automated tools.

8 Content and intellectual property

VitalPoint, its logo, software, articles and designs belong to VitalPoint or our licensors. You may read and share our articles for personal, non-commercial use with a link to the source. Data that you or your facility enter remains yours or your facility’s; you allow us to use it only to provide the service.

9 Not medical advice

Our content and reports support, but do not replace, care from a qualified health worker. Please read our Medical Disclaimer. In an emergency, call 112 or go to the nearest hospital.

10 Our responsibility

We work to keep VitalPoint accurate and available, but we provide it “as is” and cannot promise that it will always be free of errors or interruptions.

As far as the law allows, we are not responsible for indirect losses, or for decisions taken from a report that was not reviewed by a health worker. Our total responsibility for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits your rights under consumer-protection law, or any responsibility that the law does not allow us to limit.

11 Suspension and closing your account

You can close your account at any time by contacting us. We may suspend or close an account that breaks these terms, does not pay fees that are due, or puts patients or the service at risk. Where possible we will warn you first. A facility can ask for a copy of its patient data before its account is closed.

12 Governing law and disputes

These terms are governed by the laws of the United Republic of Tanzania. If you have a complaint, contact us first and we will try to solve it within 14 days. If we cannot, the dispute will go to the competent courts of Tanzania.

13 Changes to these terms

We may update these terms. We will change the date at the top and tell you before important changes take effect. If you keep using VitalPoint after that, you accept the new terms.

14 Contact us

VitalPoint · Tanzania · privacy@vitalpoint.io